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Use the Scan tab in the ToteRack app rather than your phone's camera app. If the label is worn or was printed faintly, open the tote in the app and print a fresh one — the code stays the same, so old labels keep working.

ToteRack Pro is billed by Apple, not by us. To change or cancel a subscription, open Settings → your name → Subscriptions on your iPhone or iPad. Cancelling leaves you on the free plan — nothing you catalogued is deleted.

Refunds are handled by Apple at reportaproblem.apple.com.

In the app, go to Account → Delete account. This permanently removes your totes, racks, loans and photos. It cannot be undone.

If you share a household, deleting your account removes you from it; the household's totes stay with the remaining members.

Write to [email protected]. Telling us your account email and what you expected to happen gets you a faster answer.